Shipping & Returns Policy

Shipping & Returns Policy

🙩 Shipping Policy

Where Do We Ship?

We ship to Egypt and 28 international destinations including the UAE, USA, UK, Germany, France, Australia, and more.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. You will receive an email notification with your tracking details once your order has been dispatched.

Delivery Times

  • Ready Products: 3–7 business days.
  • Customized Products: 21–30 business days.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Free shipping promotions may be available — check our homepage for current offers.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your delivery status in real time.

Customs & Import Duties

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

🔄 Returns Policy

Return Eligibility

We accept returns within 14 days of delivery, provided that:

  • The item is unused and in its original condition
  • The item is in its original packaging
  • You have proof of purchase (order confirmation email)

Non-Returnable Items

  • Items that have been assembled or used
  • Custom or made-to-order furniture
  • Items damaged due to improper use or lack of maintenance

How to Initiate a Return

  1. Contact us at Info@Karma-Outdoor.com within 14 days of receiving your order.
  2. Include your order number and reason for return.
  3. Our team will review your request and provide return instructions within 2 business days.
  4. Once we receive and inspect the returned item, we will process your refund or exchange.

Refunds

Approved refunds will be processed within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to a defect or our error.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at Info@Karma-Outdoor.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

📞 Contact Us

For any shipping or returns inquiries, please visit our Contact page or email us at Info@Karma-Outdoor.com We aim to respond within 24 hours.